T&C for Property Tenants – mediumterm.ch
1. Introduction
These Terms and Conditions (“Terms”) govern your use of mediumterm.ch as a tenant (“you” or “Tenant”). By creating an account, browsing listings, or booking a property through the platform, you agree to be legally bound by these Terms.
The platform is operated by Swissconsulting Residential Sagl, based in Switzerland, under Swiss law.
mediumterm.ch is a neutral listing platform and is not involved in lease execution, enforcement, or guarantees of performance.
2. Eligibility
To use the platform as a Tenant, you must:
- Be at least 18 years old and legally capable of entering into binding agreements;
- Provide accurate and verifiable identity and contact information;
- Not use false identities, forged documents, or impersonate another person;
- Agree to comply with all house rules, local laws, and Swiss residency regulations during your stay.
3. Nature of the Platform
mediumterm.ch is not a real estate broker, property manager, or agent. We act exclusively as a communication and listing platform connecting property owners (“Hosts”) with prospective tenants for medium-term accommodations.
- The rental contract is formed solely between you and the Host.
- We do not screen, verify, or endorse Hosts or properties unless specifically indicated (e.g., Blue Badge listings).
- We do not guarantee availability, safety, legality, or condition of any property listed on the platform.
4. Booking and Payment
- All bookings must be completed through the platform. Off-platform arrangements are strictly prohibited and may result in account termination.
- You agree to pay the full rental amount, service fees, and any applicable deposits in accordance with the listed payment terms.
- Payment is securely processed via our designated third-party payment provider.
- Your reservation is confirmed only after successful payment and Host approval (where applicable).
- We are not responsible for delays, currency exchange discrepancies, or processing issues by third-party payment services.
5. Cancellations and Refunds
- You must review and accept the cancellation policy shown on each property listing before booking.
- If you cancel a confirmed booking:
- Refunds (if any) will follow the cancellation policy terms;
- Platform service fees may be non-refundable.
- If a Host cancels, we will issue a full refund or assist in locating an alternative property.
- We are not liable for any costs, damages, or inconvenience resulting from cancellations.
6. Security Deposits
- Some Hosts may require a security deposit, visible on the listing prior to booking.
- Hosts may claim deductions for damage or violations, and you will be notified of any claims.
- Disputes must be submitted in writing within 48 hours of check-out, with supporting documentation.
- mediumterm.ch does not hold or manage deposit funds unless explicitly stated.
- We do not arbitrate or enforce damage claims unless such service has been purchased separately.
7. Tenant Responsibilities
During your stay, you agree to:
- Treat the property with care, respect, and cleanliness;
- Abide by all house rules and legal restrictions;
- Avoid illegal activity, nuisance, subletting, or using the property for commercial purposes;
- Maintain communication with the Host for any issues, delays, or changes;
- Vacate the property on time unless an approved extension is granted.
You are financially liable for any damage, loss, or excessive wear caused during your tenancy. You are solely responsible for obtaining any required visa, permit, or legal right to reside at the property during your stay.
8. Check-In, Check-Out & Support
- Check-in/out procedures may vary depending on the property (e.g., key handover, lockbox, self check-in).
- You will receive instructions through the platform or directly from the Host.
- For booking-related issues, contact our support team at info@mediumterm.ch.
We are not responsible for access issues, lost keys, or communication delays between Host and Tenant.
9. Personal Data and Privacy
- We process your personal data in accordance with the Swiss Federal Act on Data Protection (nLPD) and the EU General Data Protection Regulation (GDPR).
- Your personal data is used only for booking-related purposes and shared only with the relevant Host.
- You may not use another user’s data for any non-rental purpose. Misuse of data may result in suspension or legal action.
10. Termination and Account Deactivation
You may close your account at any time, provided there are no active or future bookings.
We may suspend or terminate your account in cases of:
- Breach of these Terms;
- Fraudulent activity or misrepresentation;
- Abuse, threats, or harassment directed at Hosts, platform staff, or other users.
Suspended users may be permanently banned from the platform without notice.
11. Liability Disclaimer
mediumterm.ch is not liable for:
- The conduct or communication of Hosts or other tenants;
- The condition, legality, or compliance of any property;
- Losses, injuries, damages, theft, or financial harm incurred during your stay.
You agree to release and hold harmless mediumterm.ch and Swissconsulting Residential Sagl from any claims, disputes, or legal actions related to your use of the platform or a booked property.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of Switzerland.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Lugano, Switzerland.
13. Final Clauses
These Terms constitute the entire agreement between you and mediumterm.ch regarding the use of the platform.
– No waiver of any provision will be deemed a further or continuing waiver of such term.
– If any part of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.
– We reserve the right to amend these Terms at any time. Continued use of the platform implies acceptance of changes.
For questions, contact us at:
info@mediumterm.ch